Delegation is great, until your communication breaks. One of the most common reasons communication breaks down between you (or your business) and your clients and/or suppliers is misunderstandings. It’s usually because of a ‘too many cooks in the kitchen’ type scenario. I recommend having a single point of contact for your suppliers, employees, and clients.
This does NOT mean that one person is the only one who can talk to everyone. However, it does mean that you need to determine a way to segment your team into who speaks to who. An easy example is if you have a money question, you only talk to the bookkeeper or accountant. Likewise, if you’re having a software issue, you should speak to your tech-support person, not your assistant.Read More